Fair & Transparent
Refund Policy

You may be eligible for a refund under the following circumstances: • Service cancellation before work commences (within 24 hours of payment) • Duplicate payments made in error • Technical errors resulting in incorrect charges • Services not delivered as per agreement (subject to verification) • Government fees refunded by authorities due to application rejection Please note that eligibility for refund will be assessed on a case-by-case basis and must be requested within the specified timeframes.

The following are not eligible for refunds: • Government fees paid to UAE authorities (DED, free zones, etc.) • Third-party services already rendered (translations, attestations) • Completed consultation sessions • Services already delivered or in progress • Bank processing fees and charges • PRO services already initiated with government departments • Customized packages where work has commenced These services involve third-party costs or completed deliverables that cannot be reversed.

Refund requests must be submitted within specific timeframes: • Service cancellation: Within 24 hours of payment • Error in payment: Within 7 days of transaction • Service not delivered: Within 30 days of expected completion Processing Timeline: • Request verification: 3-5 business days • Approval/rejection notification: Within 7 business days • Refund processing: 7-14 business days after approval • Bank credit: Additional 5-10 business days (bank dependent) Total refund timeline may take up to 30 business days from the date of approval.

To request a refund, please follow these steps: 1. Contact us at info@nexusbiz.ae with your refund request 2. Provide the following information: • Invoice number and payment receipt • Service package details • Reason for refund request • Supporting documentation (if applicable) 3. Our team will review your request within 3-5 business days 4. You will receive a notification regarding approval or rejection 5. If approved, the refund will be processed to your original payment method 6. You will receive a confirmation email once the refund is initiated All communication regarding refunds will be conducted via email.

Partial refunds may be issued in the following situations: • Services partially delivered before cancellation • Government fees non-refundable, but service fees refunded • Third-party costs already incurred • Consultation hours already utilized Calculation of Partial Refunds: • Total package cost minus completed work value • Minus any third-party costs incurred • Minus administrative processing fees (if applicable) The exact amount will be calculated based on the work completed and costs incurred at the time of cancellation.

Special refund considerations: Government Application Rejections: • If your license application is rejected by government authorities due to their policies, government fees are non-refundable • Our service fees may be partially refunded or credited for future applications • Each case will be reviewed individually Force Majeure: • No refunds for delays or non-delivery caused by circumstances beyond our control • Includes: government policy changes, natural disasters, pandemic restrictions Service Substitution: • Instead of refunds, we may offer alternative services of equal value • Credit notes valid for 12 months from the date of issue Package Modifications: • Downgrades to lower packages may result in partial refunds • Upgrades require additional payment